We know that many parents prefer to order on-line and this service is available from Trutex Direct, the school’s supplier. Log onto www.trutexdirect.com and at the password prompt type LEA00917CH. This will take you to Hartismere’s uniform page, where you can see all items of our school uniform (compulsory, optional and general). The site is secure and orders can be placed at any time quickly and safely, direct with Trutex. You can also order from Trutex Direct by phone, call 01200 421206.
Using this method school uniform is available from Trutex all year round. Postage and packaging is free on orders over £50 or £3.50 for orders under. Trutex delivers directly to your home or a specified delivery address and aim to deliver within 7 working days. However, please be aware that during the busiest time - towards the start of the new school year in September - this can take longer. We therefore recommend that you place your order for the new school year before 4 August to ensure delivery in time for back to school. Whilst every effort will be made to satisfy all orders, Trutex may not be able to guarantee delivery after this date.
Trutex have assured us that they offer hassle free refunds and exchanges for any items that don’t fit or that you are not happy with as long as they are returned in an unused condition, in the original packaging and with the tags still attached. They should receive returned items within 28 days of them being delivered to you. Bear in mind returns may take up to 7 working days to reach them. Returns are free and can be posted at your local post office using the free post returns label supplied by Trutex. Ensure you get a proof of return stamped by the post office. All refunds and exchanges should be accompanied by a completed returns note: this is attached to the despatch note.
We hope you will find the service both easy to use and convenient.
The school will continue to hold a small amount of stock. If you do not have access to a computer please obtain an order form from Miss Johnson in Pupil Services and return it with your payment.